TERMS AND CONDITIONS

Introduction

These Terms and Conditions (Terms) govern the use of DigiBean Pty Ltd (Store) and the purchase of goods from the Store by customers. By using the Store, purchasing any goods, or by clicking your agreement to these Terms, you agree to be bound by these Terms.

Definitions

We, us or our refers to DigiBean Pty Ltd.

You or customer refers to the individual or entity that accesses the Store or purchases goods from the Store.

Pricing

All prices displayed in the Store are quoted in Australian Dollars. Prices may be subject to change without notice. Unless otherwise stated, the prices displayed include Goods and Services Tax.

Payment

We accept the following forms of payment: bank transfer, cash, eftpos and online payment through Stripe. By purchasing any product from our Store, you agree to pay any and all applicable charges, including potential transaction fees. Failure to make payment may result in the cancellation of your purchase.

All payments are processed within 5 business days. If your payment is declined, you will be notified via email and given 3 business days to provide alternative payment. Any payment disputes must be raised within 30 days of the transaction by contacting our customer service team. We reserve the right to suspend or cancel orders where payment verification fails or disputes remain unresolved.

Product Descriptions and Availability

We endeavour to provide accurate product descriptions and images in our Store. However, we cannot guarantee that all information is always accurate, complete, or up-to-date. Product availability may vary, and we reserve the right to restrict or refuse sales of any product at our sole discretion.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns and Refunds

In accordance with Australian Consumer Law, we will accept returns and provide exchange or refund for products within 1 week from the date of purchase if you have a valid receipt and the products are returned in their original condition, unused, unworn, unwashed, and with original packaging. We do not accept returns or provide refunds for special order items, shipping charges, license-activated software, items not resaleable due to hygiene concerns unless they are deemed to be faulty.

Under Australian Consumer Law, customers are entitled to a refund, replacement or repair if a product is faulty, not fit for purpose, or doesn't match the description. Refund requests must be submitted within 30 days of purchase with proof of purchase. Approved refunds will be processed within 10 business days to the original payment method. Return shipping costs for faulty items will be reimbursed.

Liability Limitations

To the maximum extent permitted by law, we will not be held liable for any indirect, special, incidental, or consequential damages, including but not limited to loss of profit or revenue arising from your use of the Store or purchase of goods.

Warranties

Some products may be covered by an express warranty provided by the manufacturer or us. This warranty is in addition to your other rights and remedies under Australian Consumer Law and does not limit or replace them.

Intellectual Property Rights

All intellectual property rights, including copyright and trademarks, in our Store and its contents, are owned by or licensed to us. You are not permitted to reproduce, copy, or use any such intellectual property without our express written permission.

Complaints and Dispute Resolution

If you have a complaint or dispute regarding our Store or a product, please contact our customer service team at [email protected] or 1300 23 26 00. We will endeavour to resolve any issues promptly and fairly. In the event that an issue cannot be resolved internally, we may agree to participate in external dispute resolution services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall continue to be in full force and effect.

Governing Law

These Terms are governed by the laws of Western Australia, Australia, and you agree to submit to the non-exclusive jurisdiction of the courts in that state or territory.

Changes to Terms and Conditions

We reserve the right to modify these Terms at our sole discretion. We will notify you of any material changes to the Terms, which may be posted online, or communicated directly to you.

Contact Information

For any queries, complaints, or feedback regarding our Store, products, or these Terms, please contact us at: [email protected] or 1300 23 26 00.

Privacy and Data Protection

We collect and handle your personal information in accordance with the Privacy Act 1988 and Australian Privacy Principles. Your data will be securely stored, used only for specified purposes, and shared only with your consent or as required by law.