Managed Service Desk
Whether you're starting a new business or you've been in business for years, DigiBean has specialists to suit all business needs. As part as our standard offering for our Managed Service Desk, you'll be able to access the following great features.
Phone, Email and Online Ticketing Portal
Have a preference for how you'd like to report issues or queries to our team? Feel free to contact us however you prefer, whether it be via phone, email or via our online portal.
Online Knowledge Base
Have staff that prefer to do certain things themselves? We'll provide access to a knowledge base, containing common guides and solutions for products we support.
24/7 Security Centre
In the ever-evolving cybersecurity landscape, threats can be hiding around any corner. Our team will enrol your Microsoft or Google tenancies into our Management Platform, providing a top-down security view throughout.
A dedicated team monitors any alerts and investigates reports before they become problems. Sleep sound at night knowing we've got your back.
Proactive Monitoring
Have servers on premise or in the cloud? Our team will on-board these into our Management Platform to keep an eye on critical components (such as disk space, memory and performance). If anything appears out of place, we'll intervene to ensure services remain working.
The DigiBean Difference
Learn what DigiBean does to set itself apart from others.
Our team of specialists live and work in the Pilbara, that's it. Our team understand the challenges this environment brings and will assist you with unique resolutions.
Our team don't just work for you, we'll work with you to resolve any issue effectively and efficiently.
Buzz words and acronyms aren't fun. We'll keep our information clear and concise when providing responses to you.
Whether it's a general question or a complex case, you'll have the same specialist to assist you throughout your support request.
We won't bounce you about between specialists, you'll have a single point of contact each time.
Our specialists record all time spent with any request, with detailed notes. Accessible online, you can review any time logged clearly and easily with dates, times and notes available.